Packages are usually shipped within 3 days after receipt of payment. They are shipped via Colissimo with a tracking number, they will be sent upon delivery of your package to the courier.
The products are delivered free in Metropolitan France, without minimum purchase. We can vary according to the country.
In case of absence, the postman puts the package or a notice in your mailbox so that you can get your office. In the event of delay, you can contact our service which will communicate you the number of Colissimo affiliated with your order. You can then follow the evolution of your package on the www.colissimo.fr website.
Products can be returned for free within 14 working days. Items must be unworn and in perfect condition.
Your order must be in "delivered" status to request a return.
Procédure de retour :
1° Go to the "My orders" section of your customer account
2° Select "Make a return" in front of the command concerned
3° Follow the return instructions on the page at this point.
4° Go to the "My Returns" tab of your customer area to download your prepaid return label.
5° Paste on your package and your deposit
The refund will be made within 15 days of receipt of your package.
If your product has a manufacturing defect, we invite you to perform our return procedure by selecting the reason for the return "defective product".
The refund will be made within 10 days upon receipt of your package at our premises