The labels on the products give all the washing instructions. We still recommend a hand wash, for the respect of materials.
For glasses, EMMANUELLE KHANH PARIS promotes the French know-how by renewing, year after year, its collaboration with the Jura eyeglass workshops, specialized in the handmade manufacture of acetate frames for generations. By encouraging this unique craft in the world, the House makes the choice of conscious, sustainable and environmentally friendly manufacturing.
For ready-to-wear, EMMANUELLE KHANH PARIS carefully selects its raw materials from suppliers recognized for their know-how and the quality of their products.
For any order made on our site, it is necessary to create an account beforehand. Then you simply put items in your cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the different steps of the ordering process (basket, address, delivery, payment). By validating your order you validate and accept the General Conditions of Sale of our site.
In the space of your account, click on the heading "Your orders". You can access the list of your orders and their status. The Colissimo tracking link will be sent by email as soon as the order is shipped.
Delivery times are between 2 and 3 working days after shipping in standard delivery.
The products are delivered free in Metropolitan France, without minimum purchase. For foreign countries, the price of delivery may vary by country.
In case of absence, the postman puts the parcel or a notice in your mailbox so that you can pick it up at your post office. In case of excessive delay, you can contact our customer service who will give you the Colissimo number affiliated with your order. You will then be able to follow the delivery of your parcel on the site www.colissimo.fr.
When you place an order in Step 1 "Addresses" you have the option to add an address different from your shipping address by unchecking the box "Use the same address for billing." You can also change your addresses in "My Account", by clicking on "My addresses" and thus select an address for delivery and add a billing address.
We offer standard delivery Colissimo home as well as delivery in the relay point of your sector.
Products can be returned within 14 working days. The return costs are the responsibility of the customer. In the event of a defect on any product, the return costs are borne by EK.
Your order must be in perfect condition and in its original packaging to make a return.
Here is the return address to which to return your order:
11, 13 rue des Filles du Calvaire
The refund will be made within 10 days upon receipt of your package at our premises
If your product has a manufacturing defect, we invite you to contact us viaour formto send us a picture of the damaged product, so that we can solve this little problem very quickly.
If your product has a manufacturing defect, we invite you to contact us vianotre formulaire to send us a picture of the damaged product, so that we can solve this little problem very quickly.
Thanks to our partners the Stripe and Paypal and the verification 3D secure all purchases are secured.
You can pay for your order by:
- Bank Card (VISA, Master Card, Carte Bleue, American Express and Maestro)
- Paypal (by credit card or Paypal account)
You can contact us :
- by phone at +33 (0)1 82 53 85 30
-by email: Access the form