Faq

Product

  • How to maintain my product?

    The labels on the products give all the washing instructions. We still recommend a hand wash, for the respect of materials.

  • Where are the products made?

    For glasses, EMMANUELLE KHANH PARIS promotes the French know-how by renewing, year after year, its collaboration with the Jura eyeglass workshops, specialized in the handmade manufacture of acetate frames for generations. By encouraging this unique craft in the world, the House makes the choice of conscious, sustainable and environmentally friendly manufacturing.

    For ready-to-wear, EMMANUELLE KHANH PARIS carefully selects its raw materials from suppliers recognized for their know-how and the quality of their products.

Order

  • I wish to place an order on the site, what should I do?

    For any order made on our site, it is necessary to create an account beforehand. Then you simply put items in your cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the different steps of the ordering process (basket, address, delivery, payment). By validating your order you validate and accept the General Conditions of Sale of our site.

  • Where to find the follow-up of my order?

    In the space of your account, click on the heading "Your orders". You can access the list of your orders and their status. The Colissimo tracking link will be sent by email as soon as the order is shipped.

Delivery

  • What are the delivery times ?

    Delivery times are between 2 and 3 working days after shipping in standard delivery.

  • How much will the delivery cost me?

    The products are delivered free in Metropolitan France, without minimum purchase. For foreign countries, the price of delivery may vary by country.

  • How can I do if I am absent on the day the delivery is scheduled?

    In case of absence, the postman puts the parcel or a notice in your mailbox so that you can pick it up at your post office. In case of excessive delay, you can contact our customer service who will give you the Colissimo number affiliated with your order. You will then be able to follow the delivery of your parcel on the site www.colissimo.fr.

  • Can my shipping address be different from my billing address?

    When you place an order in Step 1 "Addresses" you have the option to add an address different from your shipping address by unchecking the box "Use the same address for billing." You can also change your addresses in "My Account", by clicking on "My addresses" and thus select an address for delivery and add a billing address.

  • What delivery options are available to me?

    We offer standard delivery Colissimo home as well as delivery in the relay point of your sector.

Exchange and return

  • I just received my product but I want to send it back and be refunded. What should I do ?

    Products can be returned within 14 working days. The return costs are the responsibility of the customer. In the event of a defect on any product, the return costs are borne by EK.

    Your order must be in perfect condition and in its original packaging to make a return.

    Here is the return address to which to return your order:

    11, 13 rue des Filles du Calvaire
    75003 Paris
    France

    The refund will be made within 10 days upon receipt of your package at our premises

    If your product has a manufacturing defect, we invite you to contact us viaour formto send us a picture of the damaged product, so that we can solve this little problem very quickly.

  • My package arrived in bad condition, what should I do?

    If your product has a manufacturing defect, we invite you to contact us vianotre formulaire to send us a picture of the damaged product, so that we can solve this little problem very quickly.

Payment

  • Is my payment secure?

    Thanks to our partners the Stripe and Paypal and the verification 3D secure all purchases are secured.

  • What are the means of payment?

    You can pay for your order by:

    - Bank Card (VISA, Master Card, Carte Bleue, American Express and Maestro)

    - Paypal (by credit card or Paypal account)

Contact us

  • I can not find an answer to my question, how can I contact customer service?

    You can contact us :

    - by phone at +33 (0)1 82 53 85 30

    -by email: Access the form