Terms of service

These general terms and conditions of sale (hereinafter the "General Terms") apply to any purchase made by an internet user / natural person (hereinafter the "CUSTOMER") on the website https://www.ek.fr/ (hereinafter the "SITE") from INDEMOD, a simplified joint-stock company (SAS) registered in the Paris Trade and Companies Register under number 808424345, with its registered office at 1DMOD, 4 avenue d'Eylau 75116 PARIS, France, Tel: 0142760766, (hereinafter the "VENDOR").

IMPORTANT

Any order placed on the SITE necessarily implies the CUSTOMER's unconditional acceptance of these general terms and conditions of sale.

Article 1. Definitions

The terms used below have the following meaning in these General Terms:

"CUSTOMER": refers to the VENDOR's contracting party, who guarantees having consumer status as defined by French law and case law. As such, it is expressly stipulated that the CUSTOMER acts outside of any regular or commercial activity.

"DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated at the time of the order.

"PRODUCTS": refers to all products available on the SITE.

"TERRITORY": refers to Metropolitan France (excluding overseas departments and territories).

Article 2. Purpose

These General Terms govern the sale by the VENDOR to its CUSTOMERS of the PRODUCTS. The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers, and that professionals must contact the VENDOR's sales department in order to benefit from separate contractual conditions.

Article 3. Acceptance of the General Terms

The CUSTOMER agrees to carefully read and accept these General Terms before proceeding with payment for an order of PRODUCTS placed on the SITE. The General Terms are referenced at the bottom of each page of the SITE via a link and must be consulted before placing an order. The CUSTOMER is invited to carefully read, download, print and keep a copy of the General Terms. The VENDOR advises the CUSTOMER to read the General Terms for each new order, as the latest version of said Terms applies to any new order of PRODUCTS. By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Terms without limitation or condition.

Article 4. Purchase of Products on the Site

To purchase a PRODUCT, the CUSTOMER must be at least 18 years of age and have legal capacity or, if a minor, be able to provide proof of consent from their legal representatives. The CUSTOMER will be asked to provide identifying information by completing the form available on the SITE. Fields marked with (*) are mandatory and must be completed for the CUSTOMER's order to be processed by the VENDOR. The CUSTOMER can check the status of their order on the SITE. Delivery tracking may, where applicable, be carried out using the online tracking tools of certain carriers. The CUSTOMER may also contact the VENDOR's sales department at any time by email, via the contact form, to obtain information on the status of their order. The information provided by the CUSTOMER to the VENDOR when placing an order must be complete, accurate and up to date. The VENDOR reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information provided.

Article 5. Orders

Article 5.1 Product characteristics

The VENDOR undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Terms). The CUSTOMER agrees to carefully read this information before placing an order on the SITE. Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the VENDOR are new and comply with applicable European legislation and French standards.

Article 5.2. Order procedure

PRODUCT orders are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's starting page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(s) of their choice by clicking on the relevant PRODUCT(s) and choosing the desired characteristics and quantities. Once a PRODUCT is selected, it is placed in the CUSTOMER's basket. The CUSTOMER may then add as many PRODUCTS as they wish to their basket.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in the basket, the CUSTOMER must click on the basket and verify that the contents of their order are correct. If the CUSTOMER has not already done so, they will then be asked to log in or register. Once the CUSTOMER has validated the contents of the basket and logged in / registered, an automatically completed online form will be displayed summarising the price, applicable taxes and, where applicable, delivery charges. The CUSTOMER is invited to verify the contents of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its contents. The CUSTOMER may then proceed to payment of the PRODUCTS by following the instructions on the SITE and providing all information necessary for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, specific references appear when the correct options have been selected. Orders placed must include all information necessary for the proper processing of the order. The CUSTOMER must also select their chosen delivery method.

5.2.3. Order acknowledgement

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the order acknowledgement is automatically sent to the CUSTOMER by email, provided that the email address provided via the registration form is correct. The VENDOR does not send any order confirmation by post or fax.

5.2.4. Invoicing

During the order process, the CUSTOMER must enter the information required for invoicing (fields marked with (*) are mandatory and must be completed for the CUSTOMER's order to be processed by the VENDOR). The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any access codes for the DELIVERY address. The CUSTOMER must then specify their chosen payment method. Neither the order form completed online by the CUSTOMER nor the order acknowledgement sent to the CUSTOMER by the VENDOR by email constitutes an invoice. Regardless of the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the parcel.

Article 5.3. Order date

The order date is the date on which the VENDOR acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.

Article 5.4. Price

For all PRODUCTS, the CUSTOMER will find prices displayed on the SITE in euros inclusive of all taxes, as well as applicable delivery charges (depending on the weight of the parcel, excluding packaging and gifts, the DELIVERY address and the carrier or transport method chosen). Prices include in particular value added tax (VAT) at the rate in force on the date of the order. Any change in the applicable rate may affect the price of PRODUCTS from the effective date of the new rate. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The VENDOR's supplier prices are subject to change. Accordingly, prices shown on the SITE may change. They may also be modified in the event of special offers or sales. The prices shown are valid, barring obvious error. The applicable price is that shown on the SITE on the date on which the order is placed by the CUSTOMER.

Article 5.5. Product availability

The unavailability of a PRODUCT is in principle indicated on the relevant PRODUCT page. CUSTOMERS may also be informed by the VENDOR when a PRODUCT is back in stock. In any event, if unavailability has not been indicated at the time of the order, the VENDOR undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable. The VENDOR may, at the CUSTOMER's request: either propose to ship all PRODUCTS at the same time once the out-of-stock PRODUCTS are available again; or proceed with a partial shipment of the available PRODUCTS in the first instance, followed by shipment of the remainder of the order when the other PRODUCTS are available, subject to clear information regarding any additional transport costs that may be incurred; or propose an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will be refunded all amounts paid for the unavailable PRODUCTS no later than thirty (30) days after payment.

Article 6. Right of Withdrawal

The terms of the right of withdrawal are set out in the "withdrawal policy", available in Annex 1 hereto and accessible at the bottom of each page of the SITE via a hyperlink.

Article 7. Payment

7.1. Payment methods

The CUSTOMER may pay for their PRODUCTS online on the SITE using the methods offered by the VENDOR. The CUSTOMER guarantees to the VENDOR that they hold all required authorisations to use the chosen payment method. The VENDOR will take all necessary measures to ensure the security and confidentiality of data transmitted online in the context of online payment on the SITE. It is specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.

7.2. Payment date

In the case of a one-off payment by credit card, the CUSTOMER's account will be debited as soon as the order for PRODUCTS is placed on the SITE. In the case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first parcel is dispatched. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Terms.

7.3. Late or refused payment

If the bank refuses to debit a card or other payment method, the CUSTOMER must contact the VENDOR's Customer Service to pay for the order by any other valid payment method. In the event that, for whatever reason, including opposition or refusal, the transfer of the funds owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.

Article 8. Proof and Archiving

Any contract entered into with the CUSTOMER corresponding to an order of more than 120 euros including tax will be archived by the VENDOR for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code. The VENDOR agrees to archive this information in order to track transactions and provide a copy of the contract at the CUSTOMER's request. In the event of a dispute, the VENDOR will be able to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.

Article 9. Transfer of Ownership

The VENDOR remains the owner of the delivered PRODUCTS until full payment has been received from the CUSTOMER. The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by the CUSTOMER or a third party designated by the CUSTOMER other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage they may cause.

Article 10. Delivery

The terms of DELIVERY of the PRODUCTS are set out in the "delivery policy" referred to in Annex 2 hereto and accessible at the bottom of each page of the SITE via a hyperlink. Due to the current situation, preparation and dispatch times for your order may be extended. We are doing our utmost to deliver each order as quickly as possible.

FOR INFORMATION: SHIPMENTS TO THE UNITED KINGDOM ARE TEMPORARILY SUSPENDED AS OF JANUARY 2021.

Article 11. Packaging

PRODUCTS will be packaged in accordance with current transport standards, in order to ensure maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS agree to comply with the same standards when returning PRODUCTS under the conditions set out in Annex 1 – Withdrawal Policy.

Article 12. Warranties

12.1. Warranty of Conformity

Article L.211-4 of the Consumer Code: "The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation where this has been made the seller's responsibility under the contract or has been carried out under the seller's responsibility."

Article L.211-5 of the Consumer Code: To conform to the contract, the goods must: 1° Be fit for the purpose ordinarily expected of similar goods and, where applicable: correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; display the qualities that a buyer may legitimately expect having regard to public statements made by the seller, the producer or their representative, particularly in advertising or labelling; 2° Or have the characteristics jointly defined by the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the seller.

The VENDOR is required to deliver a conforming PRODUCT, i.e. fit for the purpose expected of similar goods and corresponding to the description given on the SITE. Such conformity also requires that the PRODUCT displays the qualities that a buyer may legitimately expect having regard to public statements made by the VENDOR, including in advertising and on labels. In this context, the VENDOR may be liable for any lack of conformity existing at the time of delivery and any lack of conformity resulting from the packaging, assembly instructions or installation where this has been made the VENDOR's responsibility or has been carried out under the VENDOR's responsibility. Any action arising from a lack of conformity is subject to a limitation period of two (2) years from the date of delivery of the PRODUCT (Article L.211-12 of the Consumer Code). In the event of a lack of conformity, the CUSTOMER may request replacement or repair of the PRODUCT, at their choice. However, if the cost of the CUSTOMER's choice is manifestly disproportionate compared to the other available option, taking into account the value of the PRODUCT or the significance of the defect, the VENDOR may proceed with a refund without following the option chosen by the CUSTOMER. In the event that replacement or repair is impossible, the VENDOR undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT, in exchange for the return of the PRODUCT by the CUSTOMER to the following address: 11-13 rue des Filles du Calvaire. Finally, the CUSTOMER is not required to prove the existence of the lack of conformity of the PRODUCT during the six (6) months following delivery of the goods. It is specified that this statutory warranty of conformity applies independently of any commercial warranty granted, where applicable, on the PRODUCTS.

12.2. Warranty against Hidden Defects

The VENDOR is bound by the warranty against hidden defects in the PRODUCT sold that render it unfit for the purpose for which it was intended, or that so diminish that use that the CUSTOMER would not have purchased it, or would only have paid a lesser price for it, had they known of them. (Article 1641 of the Civil Code). This warranty allows the CUSTOMER who can prove the existence of a hidden defect to choose between a refund of the price of the PRODUCT if it is returned, and a partial refund of its price if the PRODUCT is not returned. In the event that replacement or repair is impossible, the VENDOR undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT, in exchange for the return of the PRODUCT by the CUSTOMER to the following address: 11-13 rue des Filles du Calvaire. Any action arising from latent defects must be brought by the CUSTOMER within two (2) years of discovery of the defect. (Article 1648, paragraph 1 of the Civil Code)

Article 13. Liability

The VENDOR's liability cannot under any circumstances be engaged in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, particularly when placing their order. The VENDOR cannot be held liable, or considered to have failed under these terms, for any delay or non-performance where the cause of the delay or non-performance is related to a case of force majeure as defined by the case law of French courts and tribunals. It is further specified that the VENDOR does not control websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability in respect of information published thereon. Hyperlinks to third-party websites are provided for information purposes only and no guarantee is provided as to their content.

Article 14. Personal Data

The VENDOR collects personal data about its Customers on the SITE, including through the use of cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser. The data collected by the VENDOR is used to process orders placed on the SITE, manage the CUSTOMER's account, analyse orders and, if the CUSTOMER has chosen this option, send them commercial prospecting mail, newsletters, promotional offers and/or information about special sales, unless the CUSTOMER no longer wishes to receive such communications from the VENDOR. The CUSTOMER's data is kept confidential by the VENDOR in accordance with its declaration made to the CNIL, for the purposes of the contract, its performance and in compliance with the law. CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided at the bottom of each offer received by email. Data may be communicated, in whole or in part, to the VENDOR's service providers involved in the order process. For commercial purposes, the VENDOR may transfer the names and contact details of its CUSTOMERS to its commercial partners, provided that the CUSTOMERS have given their prior consent when registering on the SITE. The VENDOR will specifically ask CUSTOMERS whether they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the VENDOR. The VENDOR may also ask its CUSTOMERS whether they wish to receive commercial solicitations from its partners. In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, the CUSTOMER has the right to access, rectify, object (on legitimate grounds) and delete their personal data. They may exercise this right by sending a message via the contact form or by sending a letter to 11-13 rue des Filles du Calvaire. It is specified that the CUSTOMER must be able to prove their identity, either by scanning an identity document or by sending the VENDOR a photocopy of their identity document.

Article 15. Complaints

The VENDOR provides CUSTOMERS with a "Customer Telephone Service" at the following number: 0142760766 (no surcharge). Any written complaint from the CUSTOMER must be sent to the following address: 11-13 rue des Filles du Calvaire.

Article 16. Intellectual Property

All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law. These elements are the exclusive property of the VENDOR. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request the VENDOR's written authorisation. Such authorisation from the VENDOR will not be granted on a permanent basis. The link must be removed at the VENDOR's request. Hyperlinks to the SITE using techniques such as framing or in-line linking are strictly prohibited.

Article 17. Validity of the General Terms

Any amendment to current legislation or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms shall not affect the validity of these General Terms. Such an amendment or decision shall in no way authorise CUSTOMERS to disregard these General Terms. All conditions not expressly addressed herein shall be governed in accordance with trade practice in the consumer retail sector, for companies whose registered office is located in France.

Article 18. Amendment of the General Terms

These General Terms apply to all purchases made online on the SITE, for as long as the SITE is available online. The General Terms are precisely dated and may be amended and updated by the VENDOR at any time. The applicable General Terms are those in force at the time of the order. Amendments to the General Terms will not apply to PRODUCTS already purchased.

Article 19. Jurisdiction and Applicable Law

These General Terms and the relationship between the CUSTOMER and the VENDOR are governed by French law. In the event of a dispute, only French courts shall have jurisdiction. However, prior to any recourse to arbitration or state courts, negotiation in a spirit of loyalty and good faith with a view to reaching an amicable agreement shall be preferred in the event of any conflict relating to this contract, including as to its validity. The party wishing to initiate the negotiation process must inform the other party by registered letter with acknowledgement of receipt, setting out the elements of the conflict. If after a period of fifteen (15) days the parties fail to reach an agreement, the dispute shall be submitted to the competent jurisdiction designated below. Throughout the entire negotiation process and until its conclusion, the parties agree not to take any legal action against each other in respect of the dispute that is the subject of the negotiation. By way of exception, the parties are authorised to apply to the interim relief judge or to request an order on application. Any action before the interim relief judge or the implementation of an order on application procedure shall not constitute a waiver by the parties of the amicable settlement clause, unless expressly agreed otherwise.

Article 20. E-Gift Card

The electronic gift card is valid exclusively on the brand's website.

It is sent by email to the address provided at the time of purchase and may be used in one or several transactions until the balance is exhausted, within the validity period of one year from the date of purchase.

Only one gift card may be used per order.

The gift card cannot be exchanged, refunded or compensated under any circumstances, including in cases of loss, theft, non-use or expiry of the validity date.

Purchasing a gift card implies full and unconditional acceptance of these terms and conditions.

ANNEX 1 – WITHDRAWAL POLICY

Principle of Withdrawal

The CUSTOMER has in principle the right to return or hand back the PRODUCT to the VENDOR or to a person designated by the VENDOR, without undue delay, and no later than fourteen (14) days following communication of their decision to withdraw, unless the VENDOR offers to collect the PRODUCT themselves.

Withdrawal Period

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT. Where the CUSTOMER has ordered several PRODUCTS in a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

Notification of the Right of Withdrawal

To exercise their right of withdrawal, the CUSTOMER must notify their decision to withdraw from this contract by means of an unambiguous statement to: 11-13 rue des Filles du Calvaire or via the contact form. They may also use the form below:

WITHDRAWAL FORM

To the attention of [*] (*VENDOR's contact details)

VENDOR's telephone number*:

VENDOR's fax number*:

VENDOR's email address*:

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

Product reference

Invoice number:

Order number:

- Ordered on [____________] / received on [________________]

- Payment method used:

- Name of the CUSTOMER and, where applicable, the beneficiary of the order:

- CUSTOMER's address:

- Delivery address:

- CUSTOMER's signature (except where transmitted by email)

- Date

For the withdrawal period to be respected, the CUSTOMER must send their communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal

In the event of withdrawal by the CUSTOMER, the VENDOR undertakes to refund all sums paid, including delivery charges, without undue delay and, in any event, no later than fourteen (14) days from the day on which the VENDOR is informed of the CUSTOMER's wish to withdraw. The VENDOR will process the refund using the same payment method as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different method; in any event, this refund will not incur any costs for the CUSTOMER. The VENDOR may defer the refund until receipt of the goods or until the CUSTOMER has provided proof of dispatch of the goods, whichever comes first.

Return Conditions

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communicating their decision to withdraw from this contract, return the goods to: 11-13 rue des Filles du Calvaire. This deadline is deemed to have been met if the CUSTOMER returns the goods before the expiry of the fourteen-day period.

Return Costs

The CUSTOMER must bear the direct cost of returning the goods.

Condition of Returned Goods

The PRODUCT must be returned in accordance with the VENDOR's instructions and must include all accessories delivered. The CUSTOMER's liability is only engaged with respect to the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CUSTOMER may test the PRODUCT but may be held liable if they carry out handling other than that which is necessary.

Exclusions from the Right of Withdrawal

The right of withdrawal is excluded in the following cases:

• Supply of goods or services whose price depends on fluctuations in the financial market
• Supply of goods made to the CUSTOMER's specifications or clearly personalised
• Supply of goods liable to deteriorate or expire rapidly
• Supply of sealed audio or video recordings or software that have been unsealed after delivery
• Newspapers, periodicals or magazines (except subscription contracts)
• Provision of accommodation services other than for residential purposes, goods transport, car rental, catering or services related to leisure activities where the offer provides for a specific date or period of performance
• Supply of goods which by their nature are inseparably mixed with other items
• Supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
• Supply of alcoholic beverages whose price was agreed at the time of conclusion of the sales contract, delivery of which cannot be made until after 30 days and whose actual value depends on fluctuations in the market beyond the VENDOR's control
• Supply of digital content not provided on a tangible medium where performance has begun with the CUSTOMER's prior express consent and acknowledgement that they will thereby lose their right of withdrawal
• Contracts concluded at a public auction

ANNEX 2 – DELIVERY POLICY

Delivery Area

The PRODUCTS offered can only be delivered within the TERRITORY. It is not possible to place an order for any delivery address located outside this TERRITORY. PRODUCTS are dispatched to the delivery address(es) indicated by the CUSTOMER during the order process.

Dispatch Times

The times required to prepare an order and issue the invoice, before dispatch of PRODUCTS in stock, are indicated on the SITE. These times are given excluding weekends and public holidays. An email will be automatically sent to the CUSTOMER at the time of dispatch of the PRODUCTS, provided that the email address in the registration form is correct.

Delivery Times and Costs

During the order process, the VENDOR informs the CUSTOMER of the available dispatch times and options for the PRODUCTS purchased. Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are set out on the SITE.

Delivery Procedures

The parcel will be handed to the CUSTOMER upon signature and presentation of an identity document. In the event of absence, a delivery notice will be left for the CUSTOMER, allowing them to collect their parcel from their local post office.

Delivery Issues

The CUSTOMER is informed of the scheduled delivery date at the time they choose the carrier, at the end of the online order process, before confirming the order. It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must formally request the VENDOR to deliver within a reasonable period, and in the event of non-delivery within that period, the CUSTOMER may terminate the contract. The VENDOR will refund, without undue delay from receipt of the termination letter, the total amount paid by the CUSTOMER for the PRODUCTS, including taxes and delivery charges, using the same payment method as that used by the CUSTOMER to purchase the PRODUCTS. The VENDOR is responsible until the PRODUCT is delivered to the CUSTOMER. It is recalled that the CUSTOMER has three (3) days to notify the carrier of any damage or partial losses observed upon delivery.

Return procedure

Products may be returned within 14 business days. Return shipping costs are the responsibility of the customer.

Place the items to be returned in their original packaging.

Your order must have a "delivered" status before a return request can be submitted.

Return procedure:

1° Go to the "My orders" section of your customer account

2° Select "Request a return" next to the relevant order

3° Follow the return instructions shown on the page at this step

4° Go to the "My returns" tab in your customer account to find the address to which your parcel should be sent.

Refunds will be processed within 15 days of receipt of your parcel at our premises.

If your product has a manufacturing defect, please use our return procedure and select "defective product" as the reason for return.