Parcels are shipped within 3-4 business days after your order is confirmed. They are shipped with a tracking number that will be sent to you as soon as your parcel is handed over to the carrier. Orders are delivered free of charge in mainland France, with no minimum purchase. For international orders, shipping and customs fees may apply, depending on the country in question.

In case of absence, the carrier will leave the package or a delivery notice in your mailbox so that you can collect it at the nearest post office or relay point.

Delivery times are between 2 and 4 working days from the dispatch of the package for Europe. These delays may be subject to unforeseen circumstances (bad weather, problems with the carrier) that are beyond Emmanuelle Khanh's control.

Delivery times are between 4 and 10 days for international deliveries. This period may vary depending on the country and the customs clearance process of the package at local customs. Emmanuelle Khanh cannot be held responsible for any potential delays.

A damaged package may arrive, especially during the last stage of delivery. If you have received a damaged package, please contact us by sending us photos of the damaged product and the shipping packaging so that we can find a solution.

Please take photos of the package and the product upon receipt, then contact our customer service department and attach these images. We will find a solution as quickly as possible.

Yes. We ship to many countries in Europe and internationally. Delivery and/or customs fees may apply depending on your country. These fees are the responsibility of the recipient and depend on local regulations.

Your glasses are shipped in a carefully designed package to protect them. Emmanuelle Khanh packaging is designed to ensure perfect reception and extend the brand experience.

Express delivery is available at checkout, subject to eligibility based on your address and selected items. Delivery times and associated costs are indicated when choosing your delivery method. For shipments to France, express delivery is handled by us.

If you are absent during home delivery, your package will be automatically redirected to a nearby relay point, where you can pick it up.