Products can be returned free of charge within 14 working days of receipt. To do this:

1. Place the products to be returned in their original packaging.
2. Affix the prepaid return label to the package.
3. Follow the carrier's instructions on the return label.

Please note, make sure to keep the tracking number for your return, as it may be requested in case of a problem during delivery or a delay. Any damaged, incomplete product, or product with damaged original packaging, will not be refunded.

The refund will be processed within 15 days of receipt of your package at our premises, and after verification of its conformity, using the payment method used for the purchase.

We do not offer exchanges. If you do not wish to keep your product, we invite you to return it and place a new order on the Emmanuelle Khanh website.

We do not offer exchanges. If your item is not suitable, please return it following the usual procedure and place a new order on the website.

Yes, returns are free. A prepaid return label is included in your package.

Items must be returned in their original condition: unworn, unused, with their original packaging and all accessories (case, cleaning cloth). Any item showing signs of wear, scratches, or with damaged packaging will not be refunded.

Yes, the return conditions are identical for items purchased on promotion or on sale, unless otherwise stated at the time of purchase.

Bank processing time may add a few days after we have issued your refund. If you have not received anything within 14 days, please contact your bank.